How do I purchase a game?
Visit our game page, choose your game and purchase via Paypal options.

Does everyone in my team need to purchase the game?
No, only one person from the team is required to purchase the game.

How many people do I need in my team?
This is up to you. If you play alone, expect to take longer to complete as there will be a lot of information to go through. If you have 10 people, some players may not be involved as much. Typically our games work best with 2-6 players.

What happens once I buy the game?
You will receive an email with all the information and passcode to enter the game. The email can take up to 24 hours to be received and the address is linked to the Paypal email address you provide.

I have not received my email with information and passcode?
Emails can take up to 24 hours to be received, remember to check your spam folder in case the email gets lost.

My passcode does not work?
Passcodes are valid for 7 days from purchase.

What devices can I play the games on?
These games are best viewed on a computer/laptop/tablet device. A mobile device is not advised.

Will anyone else be playing the game with our team?
No, you choose your own team and can choose the time and day which suits your team once you receive your passcode (remember to use it within 7 days of purchase).

What do I need to complete the games?
You will need a stable internet connection, pen and paper, information provided in your email upon purchase, and your passcode provided in your purchase email.

Can I play with my team remotely on video sharing platforms (zoom, skype, teams)?
Yes! These games are ideal for playing with friends online – perfect for those overseas or during ‘lock-down’. Simply open a video sharing platform and connect with other team members. One member should take ‘lead’ accessing the game and sharing their ‘game’ screen via the video sharing platform. The lead navigates through the game working with the team to complete each stage of the escape room. Additional information packs (provided via email and on website) are able to be distributed (by person purchasing the game) to the team before starting the game. The lead will enter final answers.

What are the additional information packs provided?
These packs are extra clues that will help you piece together the puzzles allowing you to complete the escape room. They will be sent as a PDF via email but can also be downloaded while playing the game. Once received they can be distributed however you like – print them out, send them to other team members via mobile/email etc. It doesn’t matter as long as they are easy for team members to access throughout the game.

When I type the correct answer, it doesn’t allow me to continue?
All answers should be typed in lower case. If you’re still unable to proceed, use the hints and answer page to help you. If you still have difficulty, please email info@breakglassescaperooms.com and we will do our best to respond to your query within 2-3 business days.

I don’t know the answer?
Each puzzle has hints for you to look at as prompts during the game – some puzzles are harder than others so do not be afraid to use your hints. If you use all the hints and still do not know the answer, you can open the answer page to show you the correct steps and answer.

I have a question which is not here?
If you have a question which is not answered here please email info@breakglassescaperooms.com and we will do our best to respond to your query within 2-3 business days.